Emergency Services

The American Citizen Services Unit provides emergency services to Americans in the event of death, arrest, illness, missing persons, destitution and other circumstances. However, the type of services provided are limited. For general information on the type of services that can be provided, please refer to the State Department's website for travelers: http://travel.state.gov.

A U.S. citizen who wishes to request emergency assistance can call the American Citizen Services Unit during normal business hours (8:30 a.m. to 5:30 p.m.) at 2419-8000, ext. 4249 or 8562 or 4040. Outside of normal business hours, the person should call the Embassy switchboard at 2419-8000, and request to speak with the "Duty Officer."  When calling from the United States, begin by dialing 011-91-11-.

Callers in the United States can also call the U.S. Department of State's Office of Overseas Citizen Services toll free at 1-888-407-4747.