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U.S. Citizen Services

Earthquake in Nepal

We express our deepest condolences to all affected by the April 25 earthquake in Nepal.  The United States is working closely with our Mission in Nepal, as well as the governments of India and Nepal to provide assistance and support.  We stand with all those impacted and the entire region during this difficult time.  Below is information on inquiries about U.S. citizens in Nepal and U.S. government assistance in the response and relief efforts. We will continue to provide updates on the situation in Nepal and our assistance on U.S. Embassy New Delhi's website, and our twitter feed
Richard Verma, U.S. Ambassador to India

The U.S. Embassy in Kathmandu is located in the Maharajgunj neighborhood of Kathmandu. U.S. citizens in Nepal who need assistance can contact the U.S. Embassy by e-mail at or by phone at +977 423 4100.

You may inform the Department of State of U.S. citizens located in Nepal by visiting this site, selecting "2015 Nepal Earthquake," and providing as much information as possible.

You can also contact 1-888-407-4747 (from the U.S. & Canada), +1-202-501-4444 (from overseas), and if you have additional questions or concerns.

A hotline telephone and e-mail address have been established for inquiries from the United States:  1888-407-4747 and  For inquiries from people in Nepal, we are encouraging calls directly to the Embassy at (+977 1) 423 4068, 423 4120, 423 4494, 423 4269, 423 4340, 423 4542, or 423 4144.

Statement by Secretary of State John Kerry
State Department Blog Post
State Department Special Travel Advisory
USAID Nepal Fact Sheet
USAID Statement on Nepal Earthquake


How you can help


The most effective way people can assist relief efforts is by making cash contributions to humanitarian organizations that are conducting relief operations. A list of humanitarian organizations that are accepting cash donations for disaster responses around the world can be found here.

USAID encourages cash donations because they allow aid professionals to procure the exact items needed (often in the affected region); reduce the burden on scarce resources (such as transportation routes, staff time, and warehouse space); can be transferred very quickly and without transportation costs; support the economy of the disaster-stricken region; and ensure culturally, dietary, and environmentally appropriate assistance.

More information can be found at:

• The Center for International Disaster Information or +1.202.821.1999.
• Information on relief activities of the humanitarian community can be found here.


The U.S. Embassy, New Delhi serves American citizens in the Indian states of Delhi, Haryana, Himachal Pradesh, Jammu and Kashmir, Punjab, Rajasthan, Uttarakhand, Uttar Pradesh, and the country of Bhutan. Our four consulates serve the following districts:


The Consulate General in Chennai provides consular services for the states of Karnataka, Kerala, Puducherry, Lakshadweep, Tamil Nadu, and the Andaman and Nicobar Islands. 


The Consulate General in Hyderabad provides consular services for the states of Andhra Pradesh and Orissa.


The Consulate General in Kolkata provides consular services for the states of Arunachal Pradesh, Assam, Bihar, Jharkhand, Manipur, Meghalaya, Mizoram, Nagaland, Sikkim, Tripura and West Bengal.


The Consulate General in Mumbai provides consular services for the states of Goa, Gujarat, Madhya Pradesh, Chhattisgarh, Maharashtra, Diu and Daman, and Dadra and Nagar Haveli.


(Virtual Consulate, check for service hours)

Emergency Resources

Travel and Security Information

Passports and Document Services  Appointment Required!
You must make an appointment online here for all passport and notary services.    

Other Consular Services

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U.S. Visa Inquiries

American Citizen Services units are unable to assist with information
regarding visas to the United States.  For visa information, please
visit the nonimmigrant visa section.

To report suspected visa-related fraud, please email

U.S. Citizenship & Immigration Services (USCIS) addresses questions about Green Cards, permanent residency, asylum, changing status and other immigration questions.  You can email specific inquiries to

What We Can't Do

We would always like to help, but there are many frequently requested services that we are unable to perform, including: 

  • Provide information regarding U.S. visas or immigration benefits
  • Assist with travel, employment or real estate
  • Locate lost property
  • Pay personal debts for U.S. citizens
  • Authorize or pay for medical treatment
  • Prepare tax returns or translations
  • Issue or authenticate U.S. birth/marriage/death certificates
  • Issue U.S. police records
  • Provide security or law enforcement services (including fingerprinting)
  • Renew or replace driver's licenses
  • Collect or forward mail/packages
  • Cash checks
  • Provide legal advice or intervene in judicial cases
  • Locate or provide information on U.S. citizens
  • Assist with Indian or U.S. residency or immigration issues, including Green Cards or acquisition of U.S. citizenship
  • Provide information on schools or businesses in the U.S. or India



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